Returns & Refunds

We have a 14-day return guarantee, which means you have 14 days to request a return after you receive your item. inovativya does not accept returns after 14 days from the delivery date. Please remember that we DO NOT OFFER FREE RETURNS OR RETURN LABELS. It is the customer's responsibility to pay for the return shipping if the customer regrets their purchase.

At inovativya, we prioritize your satisfaction and strive to offer a smooth shopping experience. Please take a moment to familiarize yourself with our comprehensive Returns and Refunds Policy, which outlines your rights and responsibilities when initiating a return or refund.

Return policy

14 day right of return

You have 14 days from the date of delivery to request a return for any non-defective item. Please note that returns will not be accepted after this period.

Responsibility for return shipping

The customer is responsible for the return shipping costs unless the product is defective or if we have packed the item incorrectly. We do not offer free returns or return labels.

Conditions for returns

To be eligible for a return, the item must be unused, unwashed, free of stains, pet hair and distinctive odors, with all product labels intact.

Exceptions for returns

Some items cannot be returned for health and safety reasons, such as fresh produce, specially made products, personal care products, hazardous materials and flammable liquids or gases.

Unclaimed goods

In the case of unclaimed goods, a fee of SEK 79 is charged to cover administrative costs from the forwarders.

Refund Policy

Processing refunds

Once we have received and inspected the returned item, we will process your refund within 14 days. If it is a service, the refund will start within 14 days from the day you informed us of your decision to cancel the service.

Method of refund

Approved refunds will be issued using the original payment method.

Damages and errors

Reporting of defective goods

Inspect your order upon delivery and notify us immediately by email at inovativya@gmail.com if the item is defective, damaged or if you have received the wrong item. Reports of defects must be made within 48 hours of receipt of delivery.

Refund exceptions

Refund without returning the product

Refund requests without returning the product will not be processed. In exceptional cases, we can offer a partial refund of 50% along with store credit, so you can keep the item.

Delivered item not received

If the tracking number indicates successful delivery but you have not received the item due to incorrect address information, we can offer a refund upon receipt of a secure delivery address, subject to a handling/shipping fee of SEK 70.

Cancellations

Order cancellation policy

Cancellations and changes to order information are STRICTLY accepted within 24 hours of the order being placed (if the order has not yet been fulfilled). Please contact us by email at inovativya@gmail.com and enter your order number.

Store Name assumes no responsibility for delays or errors due to circumstances beyond the company's control, including but not limited to labor disputes, fires, wars, government orders, reduced or non-delivery by suppliers and other unforeseeable factors. In addition, the company shall not be held responsible for any changes to products or product characteristics made by the respective supplier or other factors beyond our control.

 Inovativya further disclaims all liability for direct or indirect damages or losses that may be suffered by the customer as a result of the purchase or use of our products or services. It is the customer's responsibility to use the products in accordance with the stated guidelines and to exercise care when handling them.

Although we strive to provide accurate and up-to-date information on our website, we do not guarantee the completeness, accuracy, reliability, suitability or availability of the information, products or services provided. The use of our website and our products is at the customer's own risk.

For any return related inquiries or questions, please contact us at inovativaya@gmail.com

We are here to help you and make sure you are satisfied with our products and services.

Company Information:

Company name: inovativaya

Address: Konvaljegatan 5

E-mail address: inovativaya@gmail.com